Health Monitoring

24x7 proactive health monitoring

The Genesis Platform 24x7 health monitoring service (HMS) communicates directly with installed products at customer sites, using the equipment serial number to track service outages, system temperature, power supply failure, data storage drive failure and dozens of other mission-critical status updates.

HMS then opens a case on behalf of the customer, communicates that the case is open, and then sends parts or support services based on the service-level agreement with each specific customer.

What is supported?

  • Genesis HyperMDC, Unlimited, RX2 and all IAP servers
  • Roadmap: Genesis DS, NX and ZX

What is monitored in the Unlimited and RX2?

  • Heartbeat response back to us, excessive heat as measured by the MB, cooling fan monitoring, data storage drive failure, data storage drive removal from chassis successful RAID rebuild, power supply failure, HyperFS file system read only event and HyperFS virtual machine heartbeat.

What is monitored in the IAP and HyperMDC Servers?

  • Heartbeat response back to us, excessive heat as measured by the MB, cooling fan monitoring, data storage drive failure, LSI MegaRAID data storage drive removal from chassis - LSI MegaRAID boot drive failure - LSI MegaRAID successful reconstruct of drive, power supply failure, and HyperFS file system read only event.

The service is available to Scale Logic end-users in all regions of the world and complies with enterprise-level security protocols by relying only on outgoing communication via a single port.

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+1 855-440-4678 | +31 631 765 129

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