OEMs like Dell/EMC are notorious for pressing customers into purchasing new hardware by leveraging the threat of very expensive 4th year and above service/support contracts. However, a fair percentage of the install base, if given the option to cost-effectively extend maintenance, would do so in order to extend the life of their storage rather than replace it. This is where Scale Logic and D-Mark meets with the end customer to consult on the best course of action.
D-MARK is one of the only companies on the planet addressing the intersection of sample preparation and data management. They recognize there is as much complexity in the informatics as there is in the sample prep and both workflows are reciprocal with respect to data quality. By working with us, together we thoroughly and distinctly provide a portfolio of tools to meet the needs of our customers within Life Sciences.
We are proud to work with a leading industry provider of advanced solutions for genomics and molecular biology. Our partnership will ensure customized support for extending warranty contracts on storage infrastructure, options for growing current storage with re-certified nodes and clusters, assisting in discovering value in aging legacy platforms and providing other services such as data migration, certified data erasure and disk destruction.
“We have been happy with our service from Scale Logic since you began providing support for our EMC VNX7500 Unified System. Being able to have an onsite spares kit is a great idea as it allows us to respond quickly to many hardware related issues and then just wait for a shipment to replenish our spares kit. You have been great about responding promptly when you are notified of a warning or alert. Once provided with log information, you are also prompt on reviewing the data and notifying us of on any needed action items.”