Transition / Bridge to refresh

Create transition stability for our customer’s new platform deployments

The Value-prop for our partners – Undermine OEM account control

Together, Scale Logic and our partners can DISRUPT OEM’s refresh tactics with our custom support SLAs & take-out services. We target: Isilon, Data Domain, Avamar, VNX, Centera, and other tier 2 OEMs like Quantum – The inflection point is now. These platforms are currently under refresh pressure.

The Value-prop for your target customers equals transition stability

  • Scale Logic BRIDGES the support services gap during the POC, implementation and migration process.
  • Customer’s current SLAs often expire before a given new deployment can be officially completed, we neutralize these sales and operational objections so that both parties can move forward with confidence.
  • Our dual redundant call centers are US-based, staffed by certified level 1-4 engineers, and the average call wait time is less than 11 mins.
  • We deliver 24x7x4 onsite SLA reliability and compelling cost savings, up to 50% compared to OEM year four service contracts for your target customers.

The Scale Logic Difference – A bridge from legacy hardware to a new partner deployment

  • Scale Logic is NOT a typical 3rd party maintenance provider.
  • Our goal is NOT multiple year-to-year SLA renewals.
  • Our goal is our partner’s goal, therefore the shorter the SLA increment the better.
  • Upon order acceptance, options include buy back and/or removal of legacy infrastructure thereby delivering additional ROI.
  • Additional services include: migration, decommission/erasure and recycle.
  • During the transition we can save the customer up to 70% on post warranty support costs.

If you are a reseller contact us to see how we can help increase your revenue and bring value to your customers who are looking for some breathing room during a refresh of their facilities.

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