Our goal is to save our customers time and money in dealing with the expensive prospect of extending maintenance contracts for enterprise and mid-tier storage and networking equipment.
We don’t raise support prices as the hardware ages. Our prices typically drop over the years as parts become more readily available. We offer on-site spares, 24x7 phone support, and on-site service globally. We not only support the hardware, but also offer full software support for EMC, Isilon, Hitachi, Avamar, Data Domain, NetApp.
We provide expert level support contracts to Fortune 500 customers on the highest level of storage hardware, servers, and network infrastructures as a 3rd party independent support company and we have determined and partnered with the best technicians in each of these specialized fields over our many years in the business. For storage we support products from EMC, Data Domain, Avamar, NetApp, HDS, Isilon, HP and others with the highest level Certified SE’s in their specific fields.
Our IT hardware maintenance provides both on-site response and phone support.
Our real-time spares m anagement is the perfect maintenance solution for organizations that have technicians on site but require a comprehensive parts inventory on-premise to meet uptime requirements. Our automated parts replenishment program uses an online portal and state-of-the-art barcode technology to monitor inventory, track when supply runs low, and ship the parts immediately.