Scale Logic, Inc.


Extended Support, Upgrades, and Professional Services for Enterprise Data Centers

Our goal is to save our customers time and money in dealing with the expensive prospect of extending maintenance contracts for enterprise and mid-tier storage and networking equipment.

Post warranty support for major manufacturers including EMC, Isilon, NetApp, IBM, Data Domain and Hitachi

We don’t raise support prices as the hardware ages. Our prices typically drop over the years as parts become more readily available. We offer on-site spares, 24x7 phone support, and on-site service globally. We not only support the hardware, but can also support the OS including UNIX, Linux, Mac, and Windows on multiple products including Hitachi, HP, IBM, and Dell, among others. We can also support your network infrastructures with OEM certified engineers from Cisco, Brocade, Juniper and others.

We offer customized support at a 40-60% savings under the current manufacturers' pricing models.

  • 7 x 24 x 365 response options
  • Cross brand, multi-vendor support
  • On-site response and phone support
  • On-site field engineers domestic and international
  • Next business day parts replacement
  • Custom spare kits
  • OS support and updates
  • Real-time spares
  • Parts testing to manufacturer’s specifications
  • Response center support backed by Level 3 OEM trained engineers

Ask about the FREE expert level health check we can perform on your storage systems to help determine any problems that may be occurring.

We provide expert level support contracts to Fortune 500 customers on the highest level of storage hardware, servers, and network infrastructures as a 3rd party independent support company and we have determined and partnered with the best technicians in each of these specialized fields over our many years in the business. For storage we support products from EMC, Data Domain, Avamar, VMax, NetApp, HDS, IBM, Isilon, HP and others with the highest level Certified SE’s in their specific fields.

SLI offers a flexible fixed price solution that can reduce IT maintenance spending by 40-60%. We offer the benefit of being a single point of contact for maintaining an entire IT infrastructure.

Standard Support Levels

SLI IT Hardware Maintenance provides both on-site response and phone support.

  • Monday - Friday 8:00 a.m.-5:00 p.m. - 4-hour response
  • Monday - Friday 8:00 a.m.-5:00 p.m. - NBD on-site response
  • On-site field engineers domestic and international
  • Next Business Day parts replacement

SLI Certified means that our parts and equipment have passed a rigorous, nine-step process that includes testing according to the manufacturer's specifications and configuration to meet your organization's requirements.

Value-added Services Solution Brief

Post Warranty Support for EMC/Isilon

For North, South America and APAC email SLI corporate to learn more.

Or call 1-855-440-4678

For Europe, Africa, India, and Middle East email SL Europe to learn more.