Employment

Employment Opportunities

Scale Logic offers a complete line of hardware and software solutions including RAID, SAN, NAS, Scale-Out NAS, backup, archive, disaster recovery, and extended warranty programs. Our team has decades of experience serving clients in M&E, sports, healthcare, life science, retail, education, and houses of worship.

We solve client storage and networking challenges within high-performance workflows and help ensure organizations are well-positioned for the ongoing need for data management, growth, and support.


Technical Support Engineer (1st and 2nd level)

For our headquarters near Minneapolis, MN, we are immediately seeking to hire a motivated troubleshooting expert with a passion for technology and the desire to help people in need for technical systems support.

Your responsibilities

Our international clientele around the globe expects high-quality technical assistance and 1st and 2nd level support for their hardware and software solutions. In a professional and timely manner through telephone, electronic communication and on-site, you are responsible to diagnose and solve technical issues in high-performance-computing SAN/NAS environments, including configuration assistance and troubleshooting of all products deployed at the client’s site, including all peripheral systems (e.g. networking equipment, switches etc).

The requirements

Aside from excellent analytical and troubleshooting skills for SAN/NAS set-ups (hardware and software) in the post-production and broadcast field, you will need a strong ability to independently debug broad, complex, and unique systems with mixed media and protocols. Your knowledge of SAN and NAS systems, including all related components (disk arrays, switches, LTO etc) and your superior problem solving and technical troubleshooting skills will help you to provide first-class customer service. With utmost attention to details you will not only resolve customer issues quickly and conclusively but will also establish professional documentation of the completed tasks.

We are looking for someone who is ready to take responsibility and ownership of client’s issues, and takes pride in solving any problems for a customer needing our service. Presuming that you are eager to learn new technologies, we are happy to provide you with professional training in every matter relevant to our business.

This full time position also requires that you’re flexibly available including evenings and weekends, and are willing to travel, locally/nationally and internationally when necessary.

Qualifications:

  • Bachelor’s or Master’s Degree or equivalent work experience preferably in broadcast/post production industry;
  • Minimum of 3 years of hands-on troubleshooting experience with Windows, Linux, and macOS, remote access tools;
  • Basic knowledge of SAN/NAS and networking technologies and the ability to assess and solve technical issues quickly and efficiently;
  • Excellent written and verbal communication skills and a patient and understanding mindset with the ability to calm agitated customers across multiple cultures and geographies;

So, if you are a Technical Support Engineer with experience, and want to help us create a World-Class Support Team in an interesting industry and business environment with a unique culture, please apply today!


These positions are in our Minneapolis office, email or mail resume and cover letter to:

Email: (PDF preferred) Human Resources

Mail: Scale Logic, Inc., 1401 American Blvd. E. STE 4, Bloomington, MN 55425