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    SUPPORT PACKAGES

    8 a.m. to 5 p.m. Next Day

    Hardware break / fix (audit required)
    Basic O/S remedial support
    4-hour maximum call back from our Help Desk
    Next day parts
    Monday to Friday 8 a.m. to 5 p.m. remote telephone support

    8 a.m. to 8 p.m. Same Day

    Hardware break / fix (audit required)
    Basic O/S remedial support
    Same day parts during regular business hours
    Onsite maintenance kit
    Monday to Friday 8 a.m. to 8 p.m. remote telephone support

    24 x 7 x 4hr

    Hardware break / fix (audit required)
    Basic O/S remedial support
    4-hour maximum call back from our help desk
    Same day parts
    Onsite maintenance kit
    Unlimited telephone support