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SUPPORT PACKAGES

8 a.m. to 5 p.m. Next Day

Hardware break / fix (audit required)
Basic O/S remedial support
4-hour maximum call back from our Help Desk
Next day parts
Monday to Friday 8 a.m. to 5 p.m. remote telephone support

8 a.m. to 8 p.m. Same Day

Hardware break / fix (audit required)
Basic O/S remedial support
Same day parts during regular business hours
Onsite maintenance kit
Monday to Friday 8 a.m. to 8 p.m. remote telephone support

24 x 7 x 4hr

Hardware break / fix (audit required)
Basic O/S remedial support
4-hour maximum call back from our help desk
Same day parts
Onsite maintenance kit
Unlimited telephone support