We Provide Transition Stability for your Customer’s New Platform Deployments
Together, Scale Logic and HPE can provide compelling cost savings wtih our custom bridge support SLAs and take-out services.
The inflection point is now. These platforms are currently under refresh pressure
The Value-prop for Your Target Customers Equals Transition Stability
Scale Logic BRIDGES the support services gap during the POC, implementation and migration process.
Customer’s current SLAs often expire before a given new
deployment can be officially completed, we neutralize these sales
and operational objections so that both parties can move forward with confidence.
Our dual redundant call centers are US-based, staffed by EMC certified
level 1-4 engineers, and the average call wait time is less than 11 mins.
We deliver 24x7x4 onsite SLA reliability and compelling cost savings, up to 50% compared to EMC year four service contracts for your target customers.
We are not an EMC partner – we bridge and replace EMC on your behalf – our technical competence provides customer assurance during the transition.
The Scale Logic Difference – A bridge from legacy EMC to a new partner deployment
Scale Logic is NOT a typical 3rd party maintenance provider. Our goal is NOT multiple year-to-year SLA renewals.
Our goal is our partner’s goal, therefore the shorter the SLA increment the better.
Upon order acceptance, options include buy back and/or removal of legacy infrastructure thereby delivering additional ROI.
Additional services include: migration, decommission/erasure and recycle.
During the transition we can save the customer up to 50% on post warranty support costs.
Let’s Get Started
Our team is waiting to show you a world of possibilities.Support Packages
24 x 7 x 4hr
- Hardware break / fix (audit required)
- Basic O/S remedial support
- 4-hour maximum call back from our help desk
- Same day parts
- Onsite maintenance kit
- Unlimited telephone support
8 a.m. to 8 p.m. Same Day
- Hardware break / fix (audit required)
- Basic O/S remedial support
- Same day parts during regular business hours
- Onsite maintenance kit
- Monday to Friday 8 a.m. to 8 p.m. remote telephone support
8 a.m. to 5 p.m. Next Day
- Hardware break / fix (audit required)
- Basic O/S remedial support
- 4-hour maximum call back from our Help Desk
- Next day parts
- Monday to Friday 8 a.m. to 5 p.m. remote telephone support