Support Portal
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Getting started with us
Your account
0
General
macOS
10
How to Create a Bootable Linux Live USB on Your Mac
Diagnosing and fixing XtendSan not auto-connecting on boot
Mounting a network drive on Mac
Managing kexts in High Sierra and later via CLI
Browsing with Finder in my SMB share is extremely slow
View all 10
Windows
3
Getting CTL-ALT-DEL through remote desktop to the VM instead of local Windows7
Mounting a network drive on Windows
How to speed up performance on SMB mounts with Windows
Linux
5
LSI Megaraid storcli help
Accessing MegaRAID Storage Manager from a remote client
Install NVIDIA Drivers Linux
How to work with IPMI or discover IPMI addresses with the Ubuntu Linux IAP servers
How to Configure Socomec (NET VISION) UPS via Ethernet SMART CARD (www.socomec.ch)
Networking
1
Cable and Connectivity Solutions
Products
NX2/NX3/ZX
17
Configuring Gmail for use with server email alerts
Accessing RAID Adapters in NX2/ZX Console
Setting up user and group access for shares
Attaching NX2/ZX to Evertz DreamCatcher
Changing the share name or mount point for an NX2 or ZX share
View all 17
RAP
10
Applying a Renewal License to RAP
Troubleshooting RAP performance issues
Working with the RAP-Sync client and RAP Web GUI
Working with ClamAV to enable a virus scanner to the RAP server
Use 2 Factor authentication with the RAP server
View all 10
CaraOne
6
How does CaraOne benefit creative departments?
General Questions and Answers
What is the difference between AI inferences and machine learning?
CaraOne Adobe Premiere Integration Explained
CaraOne AI Node - A Server Built for AI
View all 6
Containers
General Container Information
1
Which applications are supported as containers on Scale Logic NAS systems?
Container Installation Guides
3
Working with FTP and FXP optional add on for NX and ZX Series
Increasing inotify file system watchers for Resilio Connect
Installing Resilio Connect Agent on NX or ZX Container
Maintenance
Upgrades
5
Firmware upgrade using UEFI for Broadcom / LSI 9400 and 9500 HBAs
Adding Product Key / Capacity License ZX/NX
Using ATTO Config Tool to update FC or SAS HBA Firmware on NX or ZX
Updating NX or ZX cluster
Applying small NX2/ZX update
Security Patches
2
NX2/ZX CVE-2022-0336 Vulnerability
NX/ZX CVE-2016-2114 Vulnerability
Troubleshooting & Repairs
17
Turning on RSS for ZX/NX2
How to download logs on NX2/ZX
Migrating a Pool on the ZX NAS
ZX/NX2 Disk Replacement and rebuild / resilver
Checking your NX2/ZX Software Serial Number
View all 17
Specifications
Applications and RAP Servers
3
1U IAP2 Base Server
1U IAP2 Power Server
1U RAP Server
NX2
4
NX2 12 Bay
NX2 NVMe 24 Bay
NX2 24 Bay
NX2 36 Bay
NX3
4
NX3 24 Bay
NX3 36 Bay
NX3 16 Bay
NX3 60 Bay
ZX
4
ZX 1U
ZX NVMe 24 Bay
ZX 2U Power Plus
ZX 2x24-NVMe-HA-cluster
ZX3
1
ZX3 Base
JBOD Expansion Chassis
7
NX2/ZX 60 Bay JBOD
NX2/ZX 44 Bay JBOD
NX2/ZX 36 Bay JBOD
NX2/ZX 24 Bay JBOD
NX2/ZX 12 Bay JBOD
View all 7
Current Software Versions
4
Current NX2, NX3, ZX, and ZX3 Software Versions
Current RAP (Remote Access Portal) Version
Current HyperFS and SONG versions
Scale Logic Health Monitoring
Object Storage
3
Object Storage 45Bay
Object Storage 60Bay
Object Storage 90Bay
ZX and NX Product Series Usable Capacities
2
NX and ZX Usable Capacities for Production/Online workloads with HDDs
NX and ZX Usable Capacities for SSD all-flash workloads
ZX and NX Product Series Performance and Editing Stream Counts
2
NX2/ZX Stream Counts
NX3/ZX3 Stream Count Performance Chart
Legacy Products
NX (Gen 1)
8
Replacing a disk drive in a Genesis NX
How to download logs from the Genesis NX
SSL/TLS Error in NX
Running a File System Repair
Setting Up IPMI for NX (Gen1)
View all 8
HyperFS
1
Setting up SMB on SONG (Scale Out NAS Gateway) for Apple Final Cut Pro X (FCPX)
RX
1
Retrieving System Key