About the Company

A leading children’s hospital, consistently ranked among the top pediatric medical centers globally, recently undertook an ambitious project to upgrade its data management infrastructure. The hospital aimed to transition from its existing Isilon system to a more advanced VAST Data deployment. This significant change necessitated specialized support to ensure a smooth migration, secure data handling, and financial optimization.

The Challenge

The hospital faced several challenges during this transition:

• Support Gap: The OEM support for their Isilon system was set to expire before the new VAST Data system became fully operational, leaving a critical support gap during the transition.
• Data Security: HIPAA-certified data wipes were necessary to securely erase sensitive healthcare information stored on two large Isilon clusters.
• Equipment Removal and Monetization: The hospital needed the white-glove removal of its decommissioned Isilon hardware and a strategy to maximize its return on investment (ROI) through the monetization of these assets.

The Solution

To address these challenges, Scale Logic (SLI) provided a comprehensive solution that included:

• Bridge Support: SLI quoted a six-month support term, including complete hardware and software support, ensuring no disruption during the migration. They also placed a full spare node in each location with 24x7x4hr monitoring and call-home features. “Boutique-level service with attention to detail is what this high-profile account required,” noted SLI.
• Certified Data Wipe: SLI performed HIPAA-certified data wipes for sensitive healthcare data on the Isilon clusters. This ensured compliance with data protection regulations and maintained patient confidentiality.
• White-Glove Equipment Removal and Monetization: SLI managed the removal of the decommissioned Isilon hardware and facilitated its monetization, helping the hospital offset the capital expenditure of the new VAST Data deployment.

Results and Benefits

The transition to VAST Data, supported by SLI, provided the hospital with several significant benefits:

• Uninterrupted Support: The bridge support ensured no downtime or disruption during the migration period.
• Data Security: The HIPAA-certified data wipes guaranteed that all sensitive healthcare information was securely erased, maintaining patient privacy and regulatory compliance.
• Financial Optimization: The white-glove removal and monetization of the old Isilon hardware maximized ROI, helping offset the new deployment’s costs.

Dan Ellenbecker of SLI commented, “We do this every day. We remove the pebble in the shoe of support gaps and what to do with decommissioned Isilon when transitioning to VAST. A smooth transition with maximized financial ROI is what’s required for our VAST clients. We help lubricate deals and get them done.” With over 30 years of experience, SLI provided top-of-the-line engineering and IT asset disposition (ITAD) services, ensuring a seamless and efficient migration process.

Conclusion

The successful implementation of SLI’s support and services has transformed the hospital’s data management capabilities, ensuring a smooth transition to the new VAST Data system. The comprehensive solution SLI provided addressed the immediate support gap and ensured data security and financial optimization, positioning the hospital for continued excellence in patient care and medical innovation.