Technical Support Engineer – 1st and 2nd Level

For our headquarters near Minneapolis, MN, we are immediately seeking to hire a motivated troubleshooting expert with a passion for technology and the desire to help people in need of technical systems support.

Your responsibilities

Our international clients expect high-quality technical assistance and 1st and 2nd level support for their hardware and software solutions. In a professional and timely manner through telephone, electronic communication and onsite, you are responsible for diagnosing and solving technical issues in high-performance computing SAN/NAS environments, including configuration assistance and troubleshooting of all products deployed at the client’s site, as well as all peripheral systems such as networking equipment, switches, etc.

The requirements

Aside from excellent analytical and troubleshooting skills for SAN/NAS setups—hardware and software—in the post-production and broadcast field, you will need a strong ability to independently debug broad, complex, and unique systems with mixed media and protocols. Your knowledge of SAN and NAS systems, including all related components—disk arrays, switches, LTO, and so on—and your superior problem solving and technical troubleshooting skills will help you to provide first-class customer service. With attention to detail you will not only resolve customer issues quickly and conclusively, but will also establish professional documentation of completed tasks.

We are looking for someone who is ready to take responsibility and ownership of our clients’ issues and who takes pride in solving their problems. Presuming that you are eager to learn new technologies, we are happy to provide you with professional training that is relevant to our business.

This full-time position requires that you are flexible and available evenings and weekends, and are willing to travel, locally, nationally, and internationally when necessary.

Qualifications

  • Bachelor’s or Master’s Degree or equivalent work experience preferably in broadcast/post-production industry
  • Minimum of 3 years of hands-on troubleshooting experience with Windows, Linux, and macOS, remote access tools
  • Basic knowledge of SAN/NAS and networking technologies and the ability to assess and solve technical issues quickly and efficiently
  • Excellent written and verbal communication skills and a patient and understanding mindset with the ability to calm customers across multiple cultures and geographies

If you are a Technical Support Engineer with experience and want to join a world-class support team in an interesting industry and business environment with a unique culture, please apply.

To apply for this job email your details to hr@scalelogicinc.com